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Returns
Please note: products from the SALE & Surprise boxes cannot be returned!
Is an item not quite what you expected? Or would you prefer another product in exchange for the product you ordered? That is of course no problem. At Notbranded we do not make a fuss about returns, provided that your return has been reported to us on time (and returned) and the products are still in their original condition and packaging. To prevent our jewelry from being worn, we have sealed the packaging of our jewelry (rings are not). When this sticker is defective (and the packaging has therefore been opened), the earrings can no longer be returned. You can always take a good look at the earrings without having to open them because of the transparent packaging. Read more about our return conditions below.
Get started
1) Send an e-mail to [email protected] to report your return (never just send something to our address)
2) You will receive the return form from us, which you must complete in full. You will also receive the return address from us.
3) You send your package to us. We process your return within 3 working days after receiving your order. So you will have your money back quickly! We advise you to return your package with track & trace.
Please note: when you return a package, you must pay the postage/shipping costs. If you do not do this, we are forced to deduct the refundable shipping costs from your refund due to the shipping costs. the fact that unstamped mail is passed on to us by the sending party.
Please note: packages that are sent to a Parcel point or are incorrectly addressed will NOT be collected by us. So always check the address on your package carefully before sending it back.
Term
With notbranded you have the time to return the order within 14 days. The 14 days start when the product is in your home.
Damage upon delivery
Did the product arrive broken despite careful packaging? Send us a photo of the product for verification. As soon as we have received this from you, we will send you a new product free of charge.
For which products will I NOT receive a refund?
- Surprise bags
- Gift cards cannot be returned. Products purchased with a gift card can be returned, but no money will be refunded. You can choose another product for the value of the returned product.
- Costs for gift packaging will not be refunded in case of a return.
- Hats or hairbands that have been removed from the packaging cannot be returned for reasons of hygiene.